FAQs
How do I place an order?
Simply browse our website, choose your desired frame, and enter your prescription provided by your optometrist. You can then select from a variety of lenses and coatings, if needed. Our team at 5 Star Optics will take care of the rest!
How can I submit my prescription?
You can upload your prescription during the checkout process. Make sure it’s from a licensed optometrist for accurate processing.
Can I order frames without lenses?
Yes, you can order frames only, without lenses, if that’s your preference.
Frames
What types of frames do you offer?
We offer a wide range of optical frames, including full-rim, semi-rimless, and rimless frames. Additionally, we carry trendy sunglasses that suit all styles and budgets.
Do you have frames for children?
Yes, we offer a variety of optical frames designed specifically for children.
Can I try on frames virtually before buying?
Absolutely! Use our virtual try-on tool to upload your photo and try on different frames to find the best fit before you make a purchase.
Prescription & Lenses
What types of lenses do you offer?
We offer a variety of lens options including single vision, bifocal, progressive, and photochromic lenses. All lenses are made from high-quality materials like polycarbonate and CR39.
Can I order prescription sunglasses?
Yes, we offer prescription sunglasses to help you stay stylish and protected from the sun’s rays.
Do you offer lenses with special coatings?
Yes, you can add coatings like anti-glare, anti-scratch, and UV protection to your lenses.
Can I combine tinted and photochromic lenses?
We recommend against combining tinted and photochromic lenses, as both serve similar purposes (adjusting to light).
Shipping & Delivery
What shipping methods do you offer?
We offer multiple shipping methods including DHL, FedEx, UPS, and USPS. You can choose the option that best suits your needs during checkout.
How long will it take to receive my order?
Orders are typically delivered within 1-3 business days, depending on the shipping method chosen.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs will be calculated at checkout, and customers are responsible for any customs duties or taxes.
Returns & Exchanges
What is your return and exchange policy?
We offer a 14-day return and exchange policy. If you are not satisfied with your purchase, simply contact us within 14 days, and we will assist you in returning or exchanging the item.
What happens if I receive the wrong item or my prescription is incorrect?
If there’s an error with your order, contact us immediately at hello@5staroptics.com or call +1 415-255-5200. Our team will help you resolve the issue promptly.
Payments
What payment methods do you accept?
We accept various payment methods including Bank Transfer, PayPal, Google Pay, and Apple Pay.
Is it safe to shop on your website?
Yes, our website uses SSL encryption to protect your personal and payment information, ensuring your online shopping experience is secure.
Customer Support
How can I contact customer support?
You can reach us at hello@5staroptics.com or call +1 415-255-5200. We are happy to assist you with any inquiries or concerns.
Warranty & Quality
Do you offer a warranty on your products?
We offer a warranty on all our products against manufacturing defects. Please contact us for more details on specific warranty coverage.
