Shipping Policy
Last Updated: April 10, 2025
At 5 Star Optics, we’re committed to getting your premium optical frames, prescription lenses, and stylish sunglasses to you quickly and reliably. Our Shipping Policy outlines everything you need to know about how we deliver your orders, including methods, timelines, costs, and international shipping details. If you have any questions, feel free to reach out to us at hello@5staroptics.com or call +1 415-255-5200.
Shipping Methods
We partner with trusted carriers to ensure your eyewear arrives safely and on time. During checkout, you can choose from the following shipping options:
- DHL: Fast and reliable, with tracking available.
- FedEx: Offers expedited and standard delivery options.
- UPS: Flexible delivery with dependable service.
- USPS: Cost-effective for standard shipping within the United States.
Each method comes with tracking information, so you can keep an eye on your order from our facility to your doorstep. The available options and their costs will be displayed at checkout based on your location and order details.
Delivery Timelines
We know you’re excited to start enjoying your new eyewear! Most orders are processed and shipped within 1-2 business days after we receive and verify your prescription (if applicable). Once shipped, delivery typically takes:
- United States: 1-3 business days, depending on the shipping method selected.
- International: 5-10 business days, depending on the destination and customs processing.
Please note that delivery timelines are estimates and may vary due to factors like carrier delays, holidays, or unforeseen circumstances. If you’re ordering prescription eyewear, ensure your prescription is accurate and uploaded promptly to avoid delays.
Shipping Costs
Shipping costs are calculated at checkout based on your chosen method, order weight, and destination. We strive to keep our rates competitive to make your shopping experience as affordable as possible. For U.S. orders, we may offer free standard shipping on select promotions—keep an eye out for these deals on our Site!
For international orders, costs will vary depending on the country. You’ll see the exact shipping fee before finalizing your purchase.
International Shipping
Yes, we ship worldwide! Whether you’re in Canada, Europe, Asia, or beyond, 5 Star Optics is happy to bring our premium eyewear to you. Here’s what you need to know:
- Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These are not included in the shipping cost and will be collected by the carrier or customs authority upon delivery.
- Shipping Time: International deliveries typically take 5-10 business days, but this may vary due to customs processing.
- Carrier Options: Depending on your location, you may choose from DHL, FedEx, UPS, or other international carriers at checkout.
Please ensure your shipping address is accurate and complies with your country’s import regulations to avoid delays or returns.
Order Tracking
Once your order ships, we’ll send you a confirmation email with a tracking number and a link to monitor your package’s progress. You can also check your order status by logging into your 5 Star Optics account on our Site or contacting us at hello@5staroptics.com.
If you don’t receive your tracking information within 2 business days of placing your order, reach out to us, and we’ll get it sorted out!
Risk of Loss
The risk of loss and title for your order transfers to you once we hand it off to the carrier (e.g., DHL, FedEx, UPS, or USPS). We pack every order with care to ensure it leaves our facility in perfect condition, but if your package is lost or damaged during transit, please contact us immediately at hello@5staroptics.com or +1 415-255-5200. We’ll work with the carrier to resolve the issue as quickly as possible.
Shipping Restrictions
We ship to most countries worldwide, but some destinations may have restrictions due to local regulations or carrier limitations. If we’re unable to ship to your location, we’ll notify you during checkout or via email. Additionally, certain products (e.g., specific lens types) may have shipping limitations based on regional compliance—check product details for more information.
Incorrect or Undeliverable Orders
If your order is returned to us due to an incorrect address, refusal of delivery, or failure to clear customs, we’ll reach out to confirm your details. You may be responsible for additional shipping costs to resend the order. To avoid issues, double-check your shipping address during checkout.
If you receive the wrong item or your prescription is incorrect, contact us right away at hello@5staroptics.com or +1 415-255-5200. We’ll make it right by sending the correct item or correcting the prescription at no extra cost.
Contact Us
Have questions about our shipping process or need help with your order? Our team is here to assist! Reach out to us at:
- Email: hello@5staroptics.com
- Phone: +1 415-255-5200
Thank you for choosing 5 Star Optics. We can’t wait to deliver your new favorite pair of glasses or sunglasses!
